The sustainable implementation of customer-specific system and process requirements CSR (KSF) in the management system is an elementary and indispensable basis for business relationships and leads to quality management (QM) and management systems becoming increasingly demanding and complex.
Both the contractual inclusion of customer-specific requirements and the requirements of ISO 9001 / IATF 16949 are an integral part of the contract and cause considerable additional work for suppliers, as these generally go beyond the QM system requirements of the regulations, such as ISO 9001 or IATF 16949, and should be passed on within the supply chain.
Inadequate maintenance and management of customer-specific receivables can lead to problems in audits and, in particular, with customers. Nevertheless, the resulting industry- and customer-specific risks are not included in the system enough, so that the legal security of the organisation is sometimes incomplete. Due to the great effort involved in dealing with Customer Specific Requirements (CSR), larger suppliers even employ CSR analysts at the expense of efficiency.
The aim of our 2-day practical seminar is to enable the participants to acquire the necessary competences, customer-specific requirements of your customers with regard to the management system and the processes (obligation to obtain), to identify, analyse, maintain, assess (with regard to their appropriateness and feasibility), verify (in the QM system and in the processes) and to report the implementation and effectiveness of the CSR measures to the top management representative, to the process owner in a qualified and fact-based manner.
Contents
- CSR - The topic
- Management customer requirements and the ISO 9001 management standard
- Definition: Customer-specific requirements
- Interaction of CSR with the management system
- The customer is king
- Situation of CSR handling in daily operations
- Functions and legal nature of the CSR
- Securing contractual customer requirements
- Contract management in the certification audit
- Tortious claims
- Organisational negligence and insurance
- CSR in the IATF 16949
- IATF 16949 - Customer-specific requirements (examples)
- OEM statements on customer-specific requirements
- Queries, analyses, implementation and verification of CSR
- Phase 1: Analysing the necessary information in the customer portal
- Phase 2: Check information / document changes
- 3rd phase: Evaluation and distribution of the information
- 4th phase: Evaluation and implementation
- 5th phase: Verification of implementation
- 6th phase: Incorporating CSR into the audit plan
- Evaluating and commenting on CSR documents
- The procedure for evaluation and commentary
- Side Letter
- Monitoring of CSR implementation based on BMW-RPAS
- The basic RPAS in the area of the CSR system
- CSR-Assessments (Audits)
- Situation / objective of the CSR assessments
- Structure and evaluation of CSR assessments
- VDA standard: Creation of customer-specific QMS requirements based on IATF 16949
- Aim and purpose of the VDA standard
- Creation and management of customer-specific requirements
- Concretisation aspects of possible QM system requirements
- A total of 5 workshops will be held in the seminar
- Workshop 1 – Probleme im CSR-Management
- Workshop 2 - Customer-specific requirements in connection with IATF 16949
- Workshop 3 - Process description (Turtle) "Customer portal queries"
- Workshop 4 - CSR in connection with IATF 16949
- Workshop 5 - Risk assessment of a CSR
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Additional information
Target group and participants
Managers and employees from the areas of QM, development, design, planning, purchasing and sales who are confronted with customer-specific requirements in the course of their work and have to evaluate and implement them.
Seminar duration
2 days, 08:30 - approx. 17:00 (on site / online)
4 x 0.5 days, 8:30 - approx. 12:30 (on site / online)
Number of participants
The number of participants is limited to a maximum of 12 people.
If possible, participants should bring a laptop to the course.
Seminar documents and certificate of attendance
The course materials and certificates of attendance are provided by GUKSA GmbH for all participants. You will receive Excel-based application software free of charge during the seminar. All case studies and workshops can be worked on with a laptop so that the results can be used later in the company.
Please send us a list of participants in advance. Upon completion of the seminar, participants will receive a certificate of attendance.
Aids
Seminar room, flip chart, projector (beamer), pin boards and utensils as well as the IATF 16949, ISO 9001:2015 standards are provided by the organiser.
Seminar costs (in-house)
Price for the training for 12 people:
pauschal € 3,780.00
Each additional person: 150,00 €
plus VAT and the trainer's travelling and hotel expenses.
The invoice will be issued after the seminar has been held and is payable net within 30 days.
Referent
Certified ICO ISMS 27001 PROFESSIONAL with many years of experience in setting up and implementing a CSR management system. Trainer for customer-specific requirements in the automotive industry at TÜV-Nord Akademie and DGQ. Experienced Customer Specific Requirements experts will guide you through the seminar and prepare you for practical implementation with specialist presentations, case studies and additional exercises.